S3 Support Hotline800.633.9876
 

Business Policies

 

Purchase Order Terms and Conditions

USA Shipping & Receiving

Any freight carrier: UPS (Standard, Blue, or Red), FedEx, DHL, US Mail, ASG, Will Call, etc. No handling fee when using UPS. FOB-Origin prepay and add for domestic (USA) shipments.

1025 E. Ball Road
Anaheim, California 92805
Phone: 714.941.1500
Fax: 714.491.1517

International Shipping Terms

Ex works Extron Anaheim, Ex works Extron Amersfoort, Ex works Extron Singapore, Ex works Extron Shanghai, and Ex works Extron Dubai

Sales & Technical Support Hotline

USA: 800.633.9876 or 714.491.1500
Europe: +800.EXTRON.S3 or +31.33.453.4040
Asia: +65.6383.4400

S3 Control Systems Support Hotline - USA Only

USA: 800.633.9877

Order & Support Fax Line

USA: 714.491.1517
Europe: +31.33.453.4050
Asia: +65.6383.4664

Normal Office Hours

USA: 7:00 am - 5:30 pm (PST) Monday - Friday
Europe: 0900 - 1800 (+1 GMT) Monday - Friday
Asia: 0900 - 1800 (+8 GMT) Monday - Friday

Emergency After Hours Technical Support

Dial 800.633.9876 or 714.491.1500, then press (3). Calls returned within 30 minutes. (USA only)

Special Orders & Handling

Next day shipment for stock items ordered by 2:00 pm (PST) is standard. A $25 USD special handling charge may apply for "guaranteed" next day on special custom items and for stock items ordered after 2:00 pm (PST).

Payment Terms

Prepaid via AMEX, VISA, M/C, International Money Orders, or Certified Checks Accepted. Checks must have Electronic Encoding.

Web Site Security

Extron uses 2048-bit, SHA-1 encryption to protect the security of your information during the transmission of payment data.

Open Account Information

Qualified accounts may receive NET 30 day payment terms upon approved credit and acceptance of Extron's International Credit Policy. A hard copy PO is required by fax, email, or postal mail. Please remember that Extron only accepts checks in US Dollars drawn on a US bank.

Warranty

Powered Product Warranty

Extron Electronics warrants its powered products against any defects in materials and workmanship for a period of three years from the date of invoice. In the event of a malfunction during the warranty period, Extron will repair or replace a product to its original operating condition.

To assure the highest level of service, a return authorization number must be obtained from Extron before products are returned for service. Products must be shipped to Extron, prepaid along with proof of purchase ONLY after obtaining a Return Authorization (RA) number from the Extron Customer Support department.

This statement of policy is in lieu of any other policy expressed or implied and no representative or person is authorized to assume any other liability or adopt any other policy for Extron Electronics without our written consent.

Powered Product Warranty Exceptions

Speakers
Extron offers a five year parts and labor warranty for Flat Field®, SoundField®, SpeedMount®, and System INTEGRATOR® speakers.

Touchscreens
Extron offers a one year parts and labor warranty for Touchscreen display and overlay components.

Non-Powered and Cable Products - Lifetime Limited Performance Warranty

Extron Electronics warrants that its non-powered products and cable products will be free from defects in material and workmanship for as long as you or your customer owns the product. All Extron non-powered products and cables are designed and engineered to meet and exceed performance specifications. If, at anytime, the product fails due to manufacturer defect, Extron will repair or replace the product to ensure that it meets original performance specifications. Reduced performance due to normal wear and tear, or damages caused by misuse or negligence will not be covered. Extron will test and evaluate all non-powered and cable products claimed defective.

To assure the highest level of service, a return authorization number must be obtained from Extron before products are returned for service. Products must be shipped to Extron, prepaid along with proof of purchase ONLY after obtaining a Return Authorization (RA) number from the Extron Customer Support department.

This statement of policy is in lieu of any other policy expressed or implied and no representative or person is authorized to assume any other liability or adopt any other policy for Extron Electronics without our written consent.

Non-Powered and Cable Product Warranty Exceptions

Cable Cubby, Hideaway Surface Access Enclosures and Retractors
Extron offers a three year parts and labor warranty for Cable Cubby cable access enclosures, HSA Hideaway Surface Access enclosures, and Retractor cable retraction modules.

Product Satisfaction Guarantee

If you are unhappy with the performance of any Extron product, it can be returned within 30 days of purchase for a full refund. Please call Extron's Sales and Technical Support Hotline to obtain a Returns Authorization (RA) number and for additional information.

Please note: Opened software products are NON-REFUNDABLE. Only packaged, unopened software products may be returned.



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