Extron Career Opportunities

  • Office: Extron USA
  • Location: Raleigh, NC
  • Department: Engineering
  • # of Openings: 1
DOCUMENT SPECIALIST

Extron is looking for a Documentation and training specialist. Alongside actual documentation activities, the specialist will introduce, promote and evolve the team's technical writing and documentation excellence based on industry standards and best practices and personal experience. They will use tools and metrics to better understand what documentation and training the team(s) need and will help facilitate delivery of that information.

Team

Here at Extron, we promote responsibility and ownership through diverse, highly talented, cross-functional autonomous teams and look to its members to shape and drive our processes, our technology, and ultimately, our products forward. We do everything it takes to efficiently deliver quality audio and video content management software solutions to a worldwide audience.

Joining Extron, you will find yourself in a thriving environment that continually strives to become better, faster and stay ahead of the curve by developing all capabilities required to support both today's, and tomorrow's, business demands.

You

You excel at supporting engineers in documenting software architecture, cloud infrastructure, deployment pipelines and other kinds of automation and processes such that colleagues or downstream teams are able to efficiently build on top of our team's work. Ideally, you bring background knowledge in a wide variety of areas related to development, deployment and operations of modern service oriented software applications and support the team in its documentation effort in terms of tooling and documentation best practices and processes.

You have a desire to collaborate with talented team members across the globe with a balance of creativity and determination. You enjoy researching new technology and are focused on developing a quality product, appreciating the benefit of growing and contributing your expertise to drive both the team's and the company's domain knowledge in these areas.

Job description

Responsibilities

  • Collaborate to create technical documentation targeted at various internal, both equally or less technical audiences.
  • Evolve and maintain tools for the creation and management of technical documentation.
  • Establish and enforce processes for efficient review and release of documentation.
  • Create structure for browsing and searching of technical information such as knowledge base articles.
  • Support the team in creating technical presentation and training materials.
  • Keep an eye on and evaluate emerging documentation frameworks, tooling and technologies.
  • Work to keep up the team's spirit both within and across locations and timezones.

Required qualifications

  • Bachelor degree in technical communication, journalism, computer science or information technology.
  • 2+ years proven experience in writing technical documentation in English.

Essential Skills

  • A software engineering background and/or a fair understanding of web application development and software architecture.
  • Good communications and consultancy skills in English.
  • Excellent writing, editing and diagramming skills.
  • Ability to comprehend and explain complex topics in a simple and well-structured way.
  • Ability to adapt both writing style and vocabulary according to the target audience.
  • A good understanding and appreciation of the Agile Software Development Process.
  • Ability to work to a sprint plan, track progress, identify risks, anticipate and communicate delays to the team.
  • Team player with the ability to both articulate thoughts and opinions but also listen and compromise.
  • Ability to work well in a fast-paced professional and international environment.
  • Cultural awareness through work with global teams.
  • Good verbal and written communications skills in English.
  • Great sense of humor.

Desirable Skills

  • Affinity to technical documentation frameworks like Markdown.
  • Experience with code versioning system using Git.
  • Experience with Atlassian's JIRA, Confluence and Bitbucket.
  • Experience with cloud based systems and SaaS solutions.

For 35 years, Extron Electronics, headquartered in Anaheim, California, has been a leading developer and manufacturer of professional AV system products. Extron products are used to integrate video and audio into presentation systems for today's high tech boardrooms, presentation/training centers, university lecture halls, and other applications. Our corporate philosophy is founded on three concepts: Service, Support, and Solutions - S3. By following this standard, Extron has become one of the leading providers of products and training to the professional AV industry.

As an industry leader, Extron Electronics is committed to maintaining the outstanding level of quality services our customers expect. We strive to continually provide Service, Support, and Solutions - S3 to our customers. Our customers are our most important asset, and our employees are essential in maintaining that asset.

We are currently seeking quality individuals who can help us grow, and who desire to achieve a professional and rewarding career opportunity. Extron offers top industry salaries, and a competitive benefits package that includes medical, dental, vision, a 401k program with employer match, tuition reimbursement, and much more!

Extron Electronics is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

You may apply in person or send a resume via fax, mail, or e-mail (resumes sent by e-mail must be in PDF format) with salary requirements to:

Extron USA
Human Resources
1025 E. Ball Road
Anaheim, CA 92805
USA
Fax: 714.687.6378
jobs@extron.com

Please No Phone Calls
EOE M/F/V/D

Extron Europe
Human Resources
Hanzeboulevard 10
3825 PH  Amersfoort
The Netherlands
Fax: +31.33.453.4061
nl-jobs@extron.com

Please No Phone Calls
 

Extron Asia
Human Resources
135 Joo Seng Road #04-01
Singapore 368363
 
Fax: +65.6383.4994
jobs-sgp@extron.com

Please No Phone Calls
 

Extron Middle East & Africa
Human Resources
Dubai Airport Free Zone
F13, PO Box 293666
Dubai, UAE
Fax: +971.4.299.1881
jobs-dxb@extron.com

Please No Phone Calls